Privacy Policy

Overview

MissedJob provides software and related services that help businesses manage customer inquiries and follow-up. This policy describes how MissedJob handles information when businesses, their team members, and their customers use the service.

Information We Process

Depending on how MissedJob is used, we may process account information, business configuration, caller and customer contact information, call metadata, SMS conversations, opportunity information, usage information, and technical information.

• Account and business information may include names, email addresses, workspace details, configuration choices, and team access details.
• Caller and customer information may include phone numbers, message content, inquiry details, call identifiers, and communication preferences.
• Service information may include opportunity status, conversation history, and activity needed to operate the service.
• Technical and usage information may include device, browser, log, and service-event information used to operate and protect MissedJob.

How We Use Information

We use information to operate, secure, support, and improve MissedJob; provide requested communications workflows; troubleshoot issues; maintain records related to service activity; and communicate about service administration.

Service Providers

MissedJob may use communications providers, including Twilio, and AI and service infrastructure providers to process information as necessary to provide the service. These providers process information for service-related purposes, subject to applicable arrangements and their roles in delivering the relevant service.

SMS and Mobile Information

SMS opt-in data, mobile information, and messaging consent are not sold or shared with third parties or affiliates for their own marketing or promotional purposes.

MissedJob uses mobile information and messaging consent only to provide and support the inquiry or customer-care communications requested through the service. A recipient may reply STOP to opt out and HELP for assistance where those keywords are supported by the applicable communications workflow.

Questions and Review

For privacy inquiries, contact team@missedjob.madethis.app. This operational policy should receive jurisdiction-specific professional legal review before broad commercial rollout. Please also review our Terms & Conditions.